R2000 Explorer upgrade only to lose all HD Chanels
<p>Good Morning,</p> <p> </p> <p>Could you kindly contact me to cancel my subscription please, This cant go on like this!!</p> <p> </p> <p>(My normal DSTV was working perfect but due to all of your ads) Over a year ago I purchased an explorer cash from Game for over R2000, + the extra fitting for the Dish, and then had to cover charges for the instilation.</p> <p> </p> <p>I have called the call centre on numerous occasions because since my upgrade, ALL THE HD CHANELS (all the good chanels) dont work, when I say they dont work, THEY DONT WORK AT ALL!!! No movie chanels, no Discovery, no History, no Sport, NOT EVEN ####### ETV WORKS!! R900 a month for 20 ****py chanels??? And what does your call centre agents have to say about this... "Call an installer"</p> <p>Call an installer???? After spending R3000 on an upgrade you advertise, your installer you recomended *****ed up now I must pay again to have the dish aligned!!!</p> <p> </p> <p>And now you advertise R500 a month, free instilation, free delivery... ***? No support for loyal customers joining from the start. Please just call me to cancel this ****, Cant even watch the Springboks or Proteas..</p> <p> </p> <p>Not happy, realy not happy with this. Multichoice customer for over 30 years, and this is how you treat me?? Cancel this today!!!!!!</p>
Dear Tj Shamrock Roe
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Tj Shamrock Roe
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good Afternoon,
Firstly I would like to apologize for the profanity in my complaint.
Secondly and most importantly I would like to thank the MultiChoice (DSTV) Team.
Upon posting my complaint I received a call from Elna on Monday, she explained the decoder should be taken for testing, explaining that I would only be able to do it over the weekend, Elna confirmed she would contact me once my Explora had been tested.
(Now what I can only assume, is there was someone behind the scenes going the extra mile in sending agents to my premises to inspect the situation)
I recieved a call From Mr. Roger Mpodi, explaining they were going to inspect and determine the issue. Upon arrival I was given the privilege of meeting a Mr. Nthuthuko Mabasa & Mr. Roger Mpodi, both men were extremely professional, knowledgeable & most importantly, they were friendly, with an eagerness to get the issue resolved.
The men determined the LND Fitting to be the problem, upon the fitting being replaced, my tv lit up with HD Programs. I am thankful that these gentlemen could resolve the issue, and can honestly say I am not sure whether these are your go to agents for when clients are frustrated but that was the most professional visit I have had.
It would be 5 stars if I did not have to wait a year, or resort to posting a complaint :)
Kind Regards,
Good Afternoon,
Firstly I would like to apologize for the profanity in my complaint.
Secondly and most importantly I would like to thank the MultiChoice (DSTV) Team.
Upon posting my complaint I received a call from Elna on Monday, she explained the decoder should be taken for testing, explaining that I would only be able to do it over the weekend, Elna confirmed she would contact me once my Explora had been tested.
(Now what I can only assume, is there was someone behind the scenes going the extra mile in sending agents to my premises to inspect the situation)
I recieved a call From Mr. Roger Mpodi, explaining they were going to inspect and determine the issue. Upon arrival I was given the privilege of meeting a Mr. Nthuthuko Mabasa & Mr. Roger Mpodi, both men were extremely professional, knowledgeable & most importantly, they were friendly, with an eagerness to get the issue resolved.
The men determined the LND Fitting to be the problem, upon the fitting being replaced, my tv lit up with HD Programs. I am thankful that these gentlemen could resolve the issue, and can honestly say I am not sure whether these are your go to agents for when clients are frustrated but that was the most professional visit I have had.
It would be 5 stars if I did not have to wait a year, or resort to posting a complaint :)
Kind Regards,