R2,000 incorrect debit from Sep 2015 not refunded

In September last year (2015) Multichoice decided to debit my bank account for almost R2,000. In the days shortly afterwards I was sent an email which said:<br> <br> \During our recent system upgrade, your services were reconnected in error. As a result, we might have incorrectly debited funds from your account. We have arranged an electronic refund with our Finance team, which will be processed today and should reflect on your account within the next few days.\"<br> <br> After waiting several weeks with no payment I contacted Multichoice to get my refund... via email .... via phone, month after month I have contacted them, supp**** IDs, bank statements, account numbers, however I still have yet to receive my money. <br> <br> Really not impressed with Multichoice's at all. I have since cancelled all services with Multichoice and have moved to steaming services. However, I still keep having to log into my DSTV account every few months since the system 'magically' keeps subscribing me to services even though I keep cancelling them. My BoxOffice account is currently showing 1847,33 rand in credit. Hopefully someone will finally fix this although given Multichoice's performance so far I have my doubts."