R1550.00 overdeducted due to *********** staff

In summary:<br> August:<br> Credit Card debit order didnt go off on 5th as schedule & staff explained they had no access to see if debit order was in place.To prevent being cut off I made a once off payment & then the debit order went off on the 8th.I requested for a refund for the double deduction which was pending approval & never received.<br> September:<br> Debit order didnt go off & was offset against my unpaid refund.I then emailed to find out if my debit order was in place & was confirmed it was.<br> October:<br> Debit order still hadnt deducted by 5th as confirmed.After further emails, I was told my debit was awaiting Account Holder Verfication, it was on this status for over 2 months.I was requested to make a once off payment, when I did the system said the payment was unsuccessful but account balance was nil.I was then told to make a once of EFT which i did.Now I have just received an email stating my account is in credit by 2 months R1558.So debit/credit card & eft all went through!If the following is not resolved immediately I will take this to ombudsman:<br> Refund of credit<br> Proof of debit order correctly activated<br> Quality assurance for staff of case #*** & #***<br> Not getting bill & magazin