R1299 deal to good to be true

<p>DSTV sold me a package of Explora, Wifi router, 4Mb ADSL through Mweb everything included for R1299.00.</p> <p> </p> <p>First debit order R1618.36 was deducted + R189.00 Telkom line rental, totaling R1807.36, where I expected to pay R1299.00.</p> <p> </p> <p>I have been trying to resolve this matter through numerous phone calls the last three weeks. I have been promised feedback, but nothing happened.</p> <p> </p> <p>Today I received an automated e-mail stating that my case has been resolved, yet I did not speak to anyone. After yet another phone call to DSTV call centre this evening, I was promised by Rosett Khoza that the manager Zithulele Ngcobo will phone me within 5 mins. As expected, no one phoned me.</p> <p> </p> <p>If I had the will power to dedicate another 30mins of my life to this irritating issue, I could have written a book, but I will keep it short:</p> <p> </p> <p>- DSTV sold me a product at R1299, which ended up costing me R1 807.36.</p> <p>- Their no-care attitude towards my complaint is unacceptable and probably a reflection top management's attitude towards their loyal clients. </p> <p>- The call centre is ***********, and might as well not have existed, all they have done up to now is waste my airtime.</p> <p> </p> <p>I am awaiting urgent feedback.</p>