SF
Steven F

1 reviews | Active since Mar 2009

02 Aug 2018, 08:55

R1008 Dstv debit order

Good day. I was debited R258 more in July, than what I paid in June. I do not have a comparable statement for July so have no reason. Why was I charged extra? Reversals were done, but I will pay R708 in August. By my calculations I should be paying approximately R492 in August

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Aug 2018, 09:05
Official

Dear Steven

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Aug 2018, 15:35
Official

Good day Steven

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.

We currently investigating the billing on your account with our finance Department for urgent solution to your concerns.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

SF
Steven F's update07 Aug 2018, 15:52
Reviewer Update
Good day, Please advise on progress. Thanks