kE
kim E

1 reviews | Active since Aug 2012

08 Sept 2015, 12:13

R0.54

I am currently doing a change of ownership, where my dad will be taking over my acccount, as i was actually requesting EXTRA VIEW. as the account was not up to date, a payment was made. Unfortunately there was a shortfall of 54CENTS. between the back and forth, i was told that this would then need to be paid in order for the change of ownership to be processed.<br> <br> me, ever the happy person, goes to pick n pay to pay the respective R0.54CENTS, where i get told that i would need to actually make a minimum pmt of R10-00. so i go back to the office, and notify MULTICHOICE OF THIS - and even make a suggestion, that they can add the R0.54C to the respective acccount, as my dad would not mind. where i get told in no uncertain terms that i will have to either come to multichoice and pay the R0.54C. i explain to said consultant that it makes no sense for me to R100 petrol to just come and pay said .54C, then she says that i must do an EFT..at this point im like really - i must pay R3 to do an EFT and you guys are going on about .54C.<br> <br> so far all im encountering with these people, is a lack of everything.<br> <br> please refer to ref for the call: ***2/I18

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Sept 2015, 10:49
Official
Hello kimco1,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,