1 reviews | Active since May 2013
QUOTATION GIVEN DIFFERENT TO ACTUAL BILL RECEIVED
I am extremely upset with Colorado Installers(DSTV). I contacted them,25th March, as I needed a second connection to my existing setup.I then whatsapp the guy from Colorado Installers and He said what I wanted would cost R450.I was happy with price and informed him that I need to purchase the decoder and that he would come the 26 March to install.I then whatsapp him the next day,being the 26, just to confirm if everything would be R450 and he said yes if I have everything it wud be R450.I am not an installer so I do not know what all is needed as i was under the assumption that i needed just another decoder and that was it.The guy also did not inform me what i needed for setup.So today after installation the installer gave me a bill of R1310.00. I was so shocked. I phoned the guy i was whatsapping and query the bill.He said that i needed to pay the bill as it was correct.He then only broke down the bill for me.R450 Labour, R360 for 20meters of cable and R500 for tge thing that goes on the dish.This huge amount was unexpected and I feel Colorado Installers was very unprofessiomal in the way they conducted business with me.He did not inform me what the costs would be before hand.
Dear Sierajudien
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Sierajudien
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter