Quick with the order : But no delivery

<p>Having received a number of calls from Dstv regarding Price Lock and the Explora option, I decided on the 4th of April to go ahead and order the new decoder. A 'Congratulations' SMS was received immediately promising dispatch in 2-4 days. As they decided I needed to pay from the moment I received delivery, I arranged for installation on the 11th of April (allowing a little safety). After re-scheduling to the 13th when the decoder did not arrive - I called and was told 'it looks like it is still in the factory'. I then cancelled the 13th installation too. A call today (18th) 2 weeks after placing the order got a similar response (it hasn't been sent yet and we don't know why). I am now extremely frustrated and cannot even get an answer.</p>