Quick to take your money but no after service

It started of with lewellen the first supervisor who helped me because there was a problem with box office.I rented a movie Pitch perfect 2 and the payment went off my credit card.I waited for more than 30min for the movie to appear and nothing happend.So i decided to call the call centre and the consultant could not help me and that is when he called his supervisor.He told me to do the transaction again on my credit card and another payment went off,while i was on the phone with him.He then told me he will monitor my account and as soon as the payment reflects on the system he will credit me back.this all happened 07/09/2015 at 20.30<br> 5 Minutes after the second movie the first one i rented also came threw.So i was happy to wait till 08/09/2015<br> 14.45.And as i phoned the call centre again to complain i asked to speak to the supervisor again they told me there is none available at the time.So that supervisor bongile said he will escalate my call and phone me back before 5pm on the same day.I also asked to speak to someone in charge of the supervisors and they could not even assist me with that.I phoned again at 17.45 and spoke to another supervisor and still nothing.I want answers??