Quick To Take Money But Doesn’t Want To Refund

Disgusting service when asking for a refund that i am waiting for 3 weeks and their excuse is there is no such account yet they ask for proof of bank details. I had paid for streaming service and asked for a cancellation the same day. This was Nov 19th. Everything was approved and I had waited for payment only for DSTV to call and confirm my bank details again because the money had came back to their account. Since then I have been phoning and emailing everyday asking for my refund or what on earth is going on. No call backs no info nothing. I am very frustrated now as you can’t be asking for your refund months on end as it seems DSTV does not want to give my refund. The lady I spoke to regarding my bank details, Phopi, seemed to have ghosted now. I am utterly appalled at the service.