QUICK TO DEAVIVATE SERVICES WITH NO REASON

MY SERVICE IS DEACTIVATED AGAIN SAYING THAT IM OWING R783 WHICH I DID NOT REQUEST FOR PREMIUM AND COMPACT PLUS AT THE VERY SAME TIME. NEED MY SERVICE TO BE CONNECTED ACC ***3 I CONSTANTLY HAVE ISSUE WITH DSTV THEY ARE QUICKLY TO CANCEL SERVICES WITH NO REASON. TODAY THE WHOLE DAY I WAS ON THE PHONE FROM 9:10 SPOKE TO THEMBAKAZI, AGAIN I CALLED SPOKE TO ANOYVUYO AGAIN I CALL SPOKE TO NONKOZI AND SPOKE TO NOIBI AT 4:06 AND NO ONE IS WILLING TO HELP ME. AND KNOWING DSTV YOU SPEND AIRTIME YOU CAN IMAGINE HOW MUCH I SPEND HOLDING MORE THAN 20 MINUTES PER CALL.