Quick cut off service - But can never help customers

<p>We moved to Durban in October last year. The house already had a dish set up, so we "plugged and played" and all was well, until December last year, when all of a sudden - at 7:30pm until 10:30pm every night, we lost signal on most if not all channels. I called the call centre, we did soft reboots, hard reboots, but nothing. So they suggested we take the decoder (Explorer) to the Multi-choice office in Umhlanga. My husabnd did so, and after alot of arguing, we finally got the decoder replaced - bearing in mind we do have the decoder insurance - with a second hand unit. Regardless to say w lost all of our playlist, but so be it. The person at Multi-Choice Umhlanga also said she would send a technician out to check what the problem could be. No one ever arrived. THe signal was fine for a little while, but then the same thing started ahppening. So we called the call centre again, and the gentleman asked us to do the Hard Reboot again (which we had already done), but we dod it again anyway. It did not work. He said he would send a technician out. That technician has too not arrived. This was in January. We made another call in February for the same reason, I spoke to a Supervisor. She asked me to please give her until the next day 10am to call me to sort it out. I am still waiting for that call. I told the supervisor that we are very close to cancelling our DSTV, and she assured me she would help us - Apparently DSTV does not need our business. So, the problem still persists, and even though we [ay the maximum every month, we loose 90 hours of viewing every month, but still pay for what we don't get. So this month we had a small problem with the money being late in my account, and guess what, this morning we were cut off.</p> <p>So basically this is how DSTV operates - Pay us an exorbetant amount of money - to watch repeats and ******* (We have STV for the sport mainly - which you can only get on the Premium package - CLever DSTV - very Clever), but we still don't get to watch it for 90 hours a month.</p> <p>Since this has happened - we have losr 360 hours of viewing - that's HALF A MONTH - but do we get half off our subscription? OF COURSE NOT!!!!</p> <p> </p> <p>DSTV Attitude - You pay us - we ignore you. You don't pay us (even thougyh you are very unhappy and we have not given you customer serveice AT ALL) - we cut you off!!!</p> <p> </p> <p>DSTV Motto - YOU NEED US MORE THAN WE NEED YOU!!</p> <p> </p> <p>As soon as I find a suitable alternative to watch the sport - BYE BYE DSTV - And GOOD RIDDENCE!!!!!!</p>