QUERY STILL NOT RESOLVED

REFERENCE NUMBER#***<br> MY QUERY IS STILL NOT RESOLVING AS PER ABOVE REFERENCE NUMBER,IF U LOOK AT THE REF#,U WILL SEE THAT THIS HAS BEEN HAPPENING EVER SINCE,ELNA WAS ABLE TO ASSIST WITH MY PICTURE..MY BILLING ON THIS ACC IS MESSED UP.Asivhanzhi Mudzanani RESPONDED TO MY EMAIL ON THE 28/09/15,SHE ADVISED MY BILLING QUERY WAS ESCALTED SHE WILL CALL ME BACK,UP UNTIL TODAY NOT YET,SHE ADVISED ME THAT IM NOT BILLED FOR PRM BUT AS PER MY STATEMENT I RECEIVED SATURDAY IM BEING BILLED...CAN SOMEONE SENIOR CONTACT ME AND SORT OUT THIS MESS...IM GATVOL NOW...