QUERY ON PAYMENT ON DSTV AND NO FEEDBACK

I HAD A PROBLEM WITH PAYMENT ON MY DSTV AND THE DEBIT ORDER WAS RETURNED ON THE 22/06 I THEN CALLED DSTV AND TOLD THEM I WILL PAY IT IN AN EFT WHCIH I DID ON THE 30/06 AND THEY ASSURED ME THAT IT WOULD BE OKAY AND THAT I WOULD NOT BE DEBITED TWICE IN JULY.<br> NEEDLESS TO SAY I WAS DEBITED TWICE ON THE 27TH JULY AND I HAVE SINCE QUERIED IT.<br> <br> I SENT AN EMAILON 20TH JULY TO THAPELO. PAYMENTS AND UNALLOCATED PAYMENTS AND HAVE HAD NO FEEDBACK. I ALSO SENT THEM COPY OF THE PAYMENT MADE BY EFT.<br> <br> I HAVE MADE NUMEROUS PHONE CALLS AND SENT EMAILS AGAIN AND STILL HAVE NOT HAD ANY RESPONSE<br> PLEASE CAN YOU ASSIST ME. IF I AM IN THE WRONG THEN FINE, BUT ALL I WANT IS FOR SOMEONE TO RESPOND IN ANYWAY POSSIBLE.<br> THANK YOU<br> CHARMAINE STROOH<br> ***