Query not resolved

I hired a box office however it wouldn't view. I called the call centre to then be redirected to another agent where the systems were offline. Had to follow all procurers before a refund could be given. I rebooted the decoder, after that it still wasn't working. The agent then put me on hold, waited almost 10 minutes to be hung up on. That was my time and airtime wasted plus this issue is not resolved . This service is poor after sales service! <br>