1 reviews | Active since Aug 2018
Query
This is the second complain I'm having I don't know whether dstv agents the where train to lie to customers or what Thelma said the team leader will call m back that was on Tuesday and today I call dstv call center again I spoke to Tholakele Dlamini she said the is no supervisor on the floor to speak to and said to m I must leave my details her supervisor will call me after the meeting in 10 minutes time until now I have not yet received the call I don't know whether the supervisor is still in the meeting from 16:15 until now at 19:00 I feel dstv is taking m for granted like I have to repeat myself like the shows they keep on repeating call Im so sick and tired of calling dstv like I'm owing them nxa
Dear Hernemia Nathi Moatlhodi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Hernemia Nathi Moatlhodi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mr Moatlhodi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation:
We will follow up on the refund. Our records indicate the refund has been processed. We will also internally escalate the matter of lack on assistance from our staff to be addressed. We do not condone such behaviour at all as our objective is to give world class excellent service to our clients.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Mr Moatlhodi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation:
We will follow up on the refund. Our records indicate the refund has been processed. We will also internally escalate the matter of lack on assistance from our staff to be addressed. We do not condone such behaviour at all as our objective is to give world class excellent service to our clients.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,