Queries not being attended and resolved

my dstv account was paid on the 28th July, however the services were not reconnected, when I contacted them, they told me that the payment was not reflecting, I need to send them the proof of payment, which I did, but I was told that I need to wait for 2-3 days as EFT payments take up to 72 hours to reflect. Today is the 3rd of August, but they still sating it is not reflecting, I need to contact my bank. I did that and the bank confirmed the payment to DSTV account, now they are telling me to wait for another 2 days then they will provide feedback.