****py service for a loyal customer

<p>I have been a loyal customer for Multichoice for many years. I pay monthly, 2 weeks in advance, every month. I last made payment on 13 April 2017 for May 2017.</p> <p> </p> <p>At the end of April 2017, I received an SMS saying no payment was made by me. I ignored it as I had paid. On 1 May 2017, I received another sms saying that I need to pay for May 2017, even though I have paid already. I contacted the DSTV Durban call centre and emailed proof of payment. The consultant confirmed payment had been made.</p> <p> </p> <p>I checked their online app regularly and nothing was captured. I went on to email the various addresses that I could I get help from for DSTV like ********** ********** etc and sent many emails. On 13 May 2017, my DSTV was disconnected and I was charged disconnection fees. I called and stated my previous reference number. My DSTV was reconnected and reconnection fees reversed. I was given a new reference number and promised that the matter would be escalated again. No luck!</p> <p> </p> <p>I continued to check their online app and nothing had changed. I contacted their call centre in Durban again on 16 May 2017 and spoke to the manager, after a nonchalant consultant could not allay my fears of being blacklisted because of Multichoice's incompetence and inefficiency. The manager, a lady, promised me that she would contact the payment section, resolve the issue and get back to me, even asking for my telephone number. She has not!</p> <p>This morning, 18 May 2017, their online app says that I still need to make payment and my DSTV has been disconnected again and disconnection fees are added on again.</p> <p> </p> <p>Their services are ****py! Too many broken promises! Very expensive for poor customer relations! Incompetence reigns supreme!</p>