****py service, cluelessness and arrogance from staff

I have been having endless issues with my dstv signal, my picture breaks (with an E48-32 error) and sometimes shows that DSTV is checking my subscription.

I have been spent a lot of money calling DSTV trying to get the issues resolved as I am on the full booke plan and R900 is quite a lot of money to play and not being able to watch TV.

I decided to call the useless call center again tonight (25/10/2019 at 21:00) to try find a solution to my issues but felt like I was talking to a bunch of robots that are configured to answer the same way no matter how much u try explain what the issue is.

I spoke to 2 ladies (1 a normal telephone agent that’s was completely clueless not to mention how she seemed not to even understand what I was tryna to explain), I then asked to speak to her supervisor.

Lungisa the supervisor wouldn’t give me her surname after spending 30mins on the phone with DSTV, tried explaining to her that an installer came to have a look at my installation but no issues were identified, she then muted the call and after a good 3mins saying hello and holding for her she decided to drop the phone on me.

I spent a total of R55 of airtime on the call, didn’t get anywhere with the call, other than realizing how useless and wasteful it is for me to spend this much on a service that refuses to work.

On top of the R900 I still have to pay the installer to come have a look at the installer.

Fortunately for DSTV they have just lost me as their customer as they have shown no care about the issues their service is giving me and I will be looking for an alternative provider as of the end of this month which will definitely be less than R900.

Hope Lungisa NOSURNAME prides herself one ten ****py service and arrogance she displayed on the phone whilst I was talking to her, and also hope she realizes how she’s ****ing on her own bread and butter.

Multichoice with a multitude of excellence in proving the ****piest service under the sun.