****py customer service

My dad has been using my mom's ID number for his Dstv account. My mom has phoned Dstv many times to cancel this as she keeps getting his outstanding accounts forwarded to her as the account is on her name. This is **********, clearly when reconnecting you can tell the difference between a man and a women's voice. The last time my mom called Dstv, she was told that they would put a pin on the account and the Dstv would only be restored if he gave the pin. She decided to call Dstv to follow up to make sure that he was completely blocked and obviously his Dstv was restored, because nko employee asked him for the pin. This is ridiculous, that anybody can use somebody else's ID number. For customer service, this is utter bull****.