pvr upgrades

I am a premium bouquet subscriber at Multichoice Dstv.On accessing my recordings I discovered an alert stating that only customers with premium bouquet can have access to this feature.On switching to Call Back/Catch Up I discovered the same alert.On visiting Dstv Agent in Benoni I was informed that this was a technical problem due to a Systems Upgrade that was in progress and that this problem is at the moment only on HD decoders.However spending Tuesday,Wednesday,Thursday and Friday at this said office in Benoni the same excuse was repeated to me.I cannot access full usage of my pvr but am expected to pay for premium bouquet.Maybe this problem can be solved by hellopeter.com