1 reviews | Active since Jul 2011
PVR TO BE REMOVED FROM SATELITE
today i received a call from one of your customer service departments informing me that my PVR would not work for very much longer and that i would be getting an explora and extra view to keep me inconvenienced...<br> <br> at the moment i have 3 channels to view and 2 recording functions...<br> <br> i am being offered now 2 channels and 1 to record!!!<br> <br> i have 4 children, my father lives with us as well as my mother in law - but somehow you think taking away a full channel in my home WILL NOT BE AN INCONVENIENCE!!!!!! oh but wait... i can have the third channel as always I just have to pay 2 full subscriptions!!!<br> <br> Looks like Mulitchoice has been taken over by the government:<br> <br> 'WE ARE NOW GOING TO TAKE AWAY ONE FULL CHANNEL BUT STILL KEEP CHARGING YOU THE SAME - ITS NOT OUR FAULT YOU HAVE BEEN SUPPORTING US FOR SO LONG YOUR FRIKKEN DECODER IS OBSOLETE - TO REWARD YOU FOR BEING A VALUABLE CUSTOMER - WE ARE GOING TO ***** YOU!!!' <br> <br> PATHETIC!!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert