BS
Bongani S

1 reviews | Active since Dec 2011

09 Apr 2015, 17:13

PVR Subscription

DSTV PVR fee of about 79 bucks<br> <br> Without this ... you won't be able to use pvr functionality, pause, rewind etc on your PVR.<br> <br> That's all good ...I have no problem with that. <br> <br> I paid my PVR functionality for years, I recorded shows, They are in the PVR hard drive. <br> <br> Now I cancelled the PVR subscription, I'm still on premium bouquet. But without the PVR subscription I cannot view the shows that I recorded while I still had the PVR subscription.<br> <br> I think this is unfair treatment of a customer. Recorded shows don't expire. I paid PVR subscription at the time the show was aired, hence I recorded it. Why should I pay another subscription now to watch the show?

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2015, 13:35
Official
Hello debongo,

We would like to sincerely apologise for the delay and any inconvenience caused.

As per our telephonic conversation you were busy driving and we lost each other, however without the PVR Access fee you will not be able to view the shows that you have recorded.

Please be advised that you will be able to have to have the functionality when service is active.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,