pvr services not working

I am a new dstv subscriber, and i have a pvr, however my pvr decoder does not save any programs that i record, i can not open box office, i can not open my tv guide. I am paying the full subscription but am not getting the services that i am paying for. I have called the call centre numerous times but they keep telling me that all my services are active and that there is nothing else they can do.. what is the point of paying these services if i can not use them? The closest multichoice dealer is more than an hour drive from my house. I already had to drive there to apply for dstv, i paid my subscriptions in advance, what for?? I expected everything to work but it doesnt..