PVR having problems and i must wait 2 more months

My PVR started giving me some error message about hard drive not working, which means i cannot record, no catch up and cant even watch my recorded shows, so its practically useless as it stands. on the 29 August 2015 I go to the DSTV centre, and I was told that since my insurance is only a month old they cannot replace my decoder with a similar one. I have to wait till end of october because apparantely with the hard drive there is a waiting period with the insurance because one can mess it up just to have it replaced. Like do i have time to mess up the hard drive just to get another one ( well I dont).Now the reason i bought PVR was to record all shows that i cannot watch and also access catch up, so what must I do between now and end of october. i think this is unfair to consumers. Multichoice we have so many things than worry or be stressed by a decoder that is not doing what its supposed to be doing. I need to use my decoder for the reasons that i bought for and i dont think i will be able to wait for 2more months and I hope I will get some assistance that will be fair to me as your client.<br> your assistance will be highly appreciated.