PVR FUNCTIONALITY NOT WORKING

I am writing a report of this nature as I feel that this is the only way DSTV will run to our assistance, I have just installed the Explora that I took with the payment plan DSTV is currently offering, my payment date is the 7th of each month but last night when I got home, am expecting to watch all my catch up series, then I get an error message E102-29 that PVR IS NOT AVAILABLE ON MY CURRENT PACKAGE. then I called the call center an no one was able to assist me. Now before I opted for the payment plan I was on Premium subscription and now if I was told that with the explora I would continue on the Premium Subscription and now am getting other stories. I seem not to understand. I ask someone with authority to sort this out or kindly come get you Explora because this a breach of contract on your side.