MP
Marinus P
1 reviews | Active since Apr 2011
19 Feb 2018, 11:55
PVR functionality and DSTV Now
My secondary decoder's smart card slot broke end of last week. I took the decoder in to branch in CPT. They replaced it with a new smartcard as well.
Since then I could not get my PVR functionality on my Explora primary decorder since saturday. Also when I open DSTV now app I cannot see any dstv channels
I have spoken to approximately 10 dstv support people yesterday and this morning. A guy from DSTV now told me that my account is R490 odd in arrears because contract expired. Why? Why did no one tell me about this? Why is it not part of debit order.
I have paid the money last night. And still this morning no one can assist me because nothing reflects in the system.
This kind of service sucks big time. Why is there so many contradictions between different support staff regarding my issue. They are not realy there to assist, they just follow a set of steps and if they have checked all the steps and still no issue they just starting to give excuses to help.
Can someone please address this issue asap. its been 2 days of issues and numerous phone calls to DSTV without and clear direction and help
Regards Marinus ********** 273
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Feb 2018, 13:22Dear Marinus
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Feb 2018, 13:22
Official
Dear Marinus
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Feb 2018, 10:33Good day Marinus
I could not get hold of you today and discuss your query telephonically.
Our records confirm that you have been assisted and the technical problem is now sorted. I apologise for all the inconvenience and the poor customer experience received.
Regarding the account, there's a credit balance of R22.54 showing in the residential account. Whereas the Price Lock account is on a zero balance. Your next payment is due on 01 March 2018.
Please feel free to contact is if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply20 Feb 2018, 10:33
Official
Good day Marinus
I could not get hold of you today and discuss your query telephonically.
Our records confirm that you have been assisted and the technical problem is now sorted. I apologise for all the inconvenience and the poor customer experience received.
Regarding the account, there's a credit balance of R22.54 showing in the residential account. Whereas the Price Lock account is on a zero balance. Your next payment is due on 01 March 2018.
Please feel free to contact is if you require any further assistance.
Kind regards
Dinah
Best regards,