Pvr Function Reconnection

I am a debit order customer with Multichoice. On the 16 my debit order went through, on the 17th my account was disconnected due to payment. Called and ask I was told that I owe 308, how... Was told they debited a smaller amount... Why... Don't know. Sent an email on the 17th, no reply till today. I used the whats app pay now system and paid on the 26, channels opened but pvr function remained disconnected. Called and was told I need to pay 72 Rands....how again when I used their pay now function which calculated for you... Don't know. Paid 72 Rands around 11.am. Called Dstv again and I was told I am on pricelock I need to call them. Called them 4 times before I could get through and was told no I am not on pricelock. Called multichoice again 5 times and got to hlod for +-30 minutes for each call to no avail. I had my quiry Escalated 5 times no change, call or any communication whatsoever. Why are we paying for such service, one teller dropped the call on my ear when I asked to talk to someone superior.... I am very unhappy right now please someone help me with my quiry.... All I want is to reconnect my pvr functions.