PVR fee activation charge without user consent for subscription

I have just paid a R493 for my DSTV(Account number ***0). This includes a R95 PVR fee which was not requested for activation. Furthermore, this amount was paid but still one cannot record shows. DSTV was called to resolve the issue on the 22 November 2019 and they advised that we would gain access to the PVR functionality since the subscription was paid. This is absolute ******ion from DSTV and is very disappointing.