PVR features

Dear DSTV Please can you explain to me in simple English why am I here AGAIN complaining about the same thing. 1. Kindly reconnect my PVR features immediately, so you know I don't owe you any reconnection fees.On the 20th of November 2023, my account was debited successfully with the amount of R599.00. If you have decided to exclude PVR fees on my monthly subscription that is your problem and not mine. 2. For the past year or two, I have been paying a fixed subscription fee of R579.00 with all the features included. You can check your records to verify this information. 3. Why am I now paying a separate fee for PVR features. By the look of the things PVR fee has been excluded from my monthly subscription. Please fix this immediately with no extra costs to me. 4. Please cancel any existing price lock/contract that is in place with immediate effect. I honestly can't deal with this anymore, it is draining.

I trust you find this in order.