PVR EXCHANGE - ACCOUNT HOLDER - GJ BOTHMA - ID 710

To Whom it may concern,<br> <br> I contacted your technical department on the 21 st of January 2015 between 20h00 and 22h00 . I was assisted by a Betty Shulenge . I reported to her that I wanted to activate my new xtra view decoder (the new one where you can use a HDMI cable). My primary decoder is a PVR which is in the lounge. <br> <br> She informed me that she can see I have an insurance on the PVR , I told her that was correct. She told me that because I have an insurance I can exchange my current PVR for a Explora at no extra cost. The only things I have to purchase separately is the 80cm dish and a smart LNB. I told her that I will definitely consider it . She told me that I can exchange it at any walk inn branch. Henberg Vaalpark being the closest to me seeing I live in Vanderbijlpark. <br> <br> My PVR would't record on Sunday 31 January. Monday the 1 st of February I took my PVR to above said walk inn store to do the Expolra exchange , just to be told by the lady in store called Monique that my PVR does not quilify for the free explora exchange .<br> <br> I phoned your customer care number asnd spoke to Velapi and I explained to him my unhappiness about the whole situation above. He told me that he wou