JM
Jase M
1 reviews | Active since Jun 2020
19 Jun 2020, 13:34
PVR ERROR
Two weeks ago our Box office AND Dstv Catchup lost all content on our explora 2 and cannot be accessed. When scrolling through the menu and choosing Box office a message on the screen comes up saying: NOT AVAILABLE IN YOUR REGION . When choosing Catchup, a message saying: NOT AVAILABLE IN YOUR COUNTRY is displayed.
This started in 2019 and stopped but it happened for a short period of time,but now it's not seeming to stop,we've called the call centre and technicians but it starts all over!!!
Please fix it!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Jun 2020, 13:42Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2020, 13:42
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Jun 2020, 20:17Hi Jase,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried to call you to no avail.
Please try the below troubleshooting steps:
Push the Help Button
Scroll to General Information and push OK
Select Tuner Status and push OK
Check your signal levels on 3 Tuners
(Your signal Strength must be above 75% and Quality must be on 100% and not less)
Please proceed with Step 2 if your signal levels are low
Unplug the decoder from the wall or at the back of the decoder
Un***** the Uni-Cable at the back of the decoder
Wait 5 minutes
Reconnect the Uni-Cable and plug the decoder back in
Note that Box Office and Catch-Up will be restored after 48 hours.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried to call you to no avail.
Please try the below troubleshooting steps:
Push the Help Button
Scroll to General Information and push OK
Select Tuner Status and push OK
Check your signal levels on 3 Tuners
(Your signal Strength must be above 75% and Quality must be on 100% and not less)
Please proceed with Step 2 if your signal levels are low
Unplug the decoder from the wall or at the back of the decoder
Un***** the Uni-Cable at the back of the decoder
Wait 5 minutes
Reconnect the Uni-Cable and plug the decoder back in
Note that Box Office and Catch-Up will be restored after 48 hours.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2020, 20:17
Official
Hi Jase,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried to call you to no avail.
Please try the below troubleshooting steps:
Push the Help Button
Scroll to General Information and push OK
Select Tuner Status and push OK
Check your signal levels on 3 Tuners
(Your signal Strength must be above 75% and Quality must be on 100% and not less)
Please proceed with Step 2 if your signal levels are low
Unplug the decoder from the wall or at the back of the decoder
Un***** the Uni-Cable at the back of the decoder
Wait 5 minutes
Reconnect the Uni-Cable and plug the decoder back in
Note that Box Office and Catch-Up will be restored after 48 hours.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried to call you to no avail.
Please try the below troubleshooting steps:
Push the Help Button
Scroll to General Information and push OK
Select Tuner Status and push OK
Check your signal levels on 3 Tuners
(Your signal Strength must be above 75% and Quality must be on 100% and not less)
Please proceed with Step 2 if your signal levels are low
Unplug the decoder from the wall or at the back of the decoder
Un***** the Uni-Cable at the back of the decoder
Wait 5 minutes
Reconnect the Uni-Cable and plug the decoder back in
Note that Box Office and Catch-Up will be restored after 48 hours.
Kind regards
DStv: Hello Peter Team
Best regards,