1 reviews | Active since May 2014
PVR (dstv catchup)
I have an old PVR (model before Explora) that works perfectly, I used to get a lot of shows on DSTV catch-up (service I pay for) which now I dont get anymore, over the past weeks the number of shows on my PVR have reduced to 5 and I have contacted dsvt via twitter and nothing was done about it, instead I was told a lot BS. they clearly think I am stupid<br> <br> My question is how come Explora has all the shows on backup and I dont? and please dont tell me weather issues and load shedding because that's just BS. Are you trying to force customers to buy Explora by withdrawing services I pay for on time each month because that would *********.<br> Why promise customers service you cant provide, worst thing is that I pay almost R800 for your bad service <br> <br>
Reference is made to our telephonic conversation in regards to the missing Catch Up programmes on your decoder.
We advised that we will investigate the problem and escalate it to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Reference is made to our telephonic conversation in regards to the missing Catch Up programmes on your decoder.
We advised that we will investigate the problem and escalate it to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,