CK
Chris K
1 reviews | Active since Oct 2017
09 Nov 2017, 12:04
PVR Decoder
Afternoon DSTV,
I've tried numerous attempts to get a response but were unsuccesful.
When we bought the PVR decoder NO INFORMATION was supp**** to us(on day of purchase) that the decoder can ONLY be used up until a certain point in time and that you as a client must now buy a new Explora decoder to continue watching DSTV every month.
Please see this from my point of view: I already pay R844 every month for the past 10 years to watch repeats of everything day after day but to continue to pay DSTV R844 every month you must pay an extra R2400 again once-off fee till we as DSTV tell you to do so again.
Please answer via hellopeter
Thank You Chris
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Nov 2017, 13:18Dear Chris Kruger
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2017, 13:18
Official
Dear Chris Kruger
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Nov 2017, 10:40Good day Chris
Thank you for sharing your concern with us.
Please be informed that when Sd pvr was first released, we only had a handful of channels on DStv – there are now over 100. The Sd pvr decoder has now reached the stage where it won’t be able to cope much longer with the growing number of services. For this reason, the decoder will experience missing channels, an incomplete TV guide or even freeze-ups and error messages.
Also, we have launched a new satellite at the beginning of 2017, which has positioned our channels on low and high band frequencies. Unfortunately, the Sd pvr decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
If your decoder has stopped working, it can no longer be repaired. Hence it is important that it is exchanged an Explora decoder at a recommended price.
Please visit our website on www.dstv.com to get more information on Sd pvr trade in options. You can also click on this link http://campaigns.dstv.com/explora/sd-pvr-trade-in/?utm_source=seeded%20search&utm_medium=topic%20page&ut#.
We don’t take your feedback lightly which is highly valuable.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Nov 2017, 10:40
Official
Good day Chris
Thank you for sharing your concern with us.
Please be informed that when Sd pvr was first released, we only had a handful of channels on DStv – there are now over 100. The Sd pvr decoder has now reached the stage where it won’t be able to cope much longer with the growing number of services. For this reason, the decoder will experience missing channels, an incomplete TV guide or even freeze-ups and error messages.
Also, we have launched a new satellite at the beginning of 2017, which has positioned our channels on low and high band frequencies. Unfortunately, the Sd pvr decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
If your decoder has stopped working, it can no longer be repaired. Hence it is important that it is exchanged an Explora decoder at a recommended price.
Please visit our website on www.dstv.com to get more information on Sd pvr trade in options. You can also click on this link http://campaigns.dstv.com/explora/sd-pvr-trade-in/?utm_source=seeded%20search&utm_medium=topic%20page&ut#.
We don’t take your feedback lightly which is highly valuable.
Best regards
Dinah
Best regards,
CK
Chris K's updateReviewer Update
10 Nov 2017, 11:04Morning DSTV,
1.) The PVR decoder is working 100% except that DSTV scan numerous times during the day, I can still watch ALL the channels.
2.) So, if I understand DSTV correct, when DSTV decide to switch over to a new satellite every person must get a new decoder, it all sounds like a continuous money making scheme!
3.) To, get back to my initial question:
Not me or any other dstv client received information when the decoder was bought that the client can only use the decoder up until a certain point in time, then no person will buy decoders
DStv initial response below:
Official private business reply
Good day Chris
Thank you for sharing your concern with us.
Please be informed that when Sd pvr was first released, we only had a handful of channels on DStv – there are now over 100. The Sd pvr decoder has now reached the stage where it won’t be able to cope much longer with the growing number of services. For this reason, the decoder will experience missing channels, an incomplete TV guide or even freeze-ups and error messages.
Also, we have launched a new satellite at the beginning of 2017, which has positioned our channels on low and high band frequencies. Unfortunately, the Sd pvr decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
If your decoder has stopped working, it can no longer be repaired. Hence it is important that it is exchanged an Explora decoder at a recommended price.
Please visit our website on www.dstv.com to get more information on Sd pvr trade in options. You can also click on this link http://campaigns.dstv.com/explora/sd-pvr-trade-in/?utm_source=seeded%20search&utm_medium=topic%20page&ut#.
We don’t take your feedback lightly which is highly valuable.
Best regards
Dinah
CK
Chris K's update10 Nov 2017, 11:04
Reviewer Update
Morning DSTV,
1.) The PVR decoder is working 100% except that DSTV scan numerous times during the day, I can still watch ALL the channels.
2.) So, if I understand DSTV correct, when DSTV decide to switch over to a new satellite every person must get a new decoder, it all sounds like a continuous money making scheme!
3.) To, get back to my initial question:
Not me or any other dstv client received information when the decoder was bought that the client can only use the decoder up until a certain point in time, then no person will buy decoders
DStv initial response below:
Official private business reply
Good day Chris
Thank you for sharing your concern with us.
Please be informed that when Sd pvr was first released, we only had a handful of channels on DStv – there are now over 100. The Sd pvr decoder has now reached the stage where it won’t be able to cope much longer with the growing number of services. For this reason, the decoder will experience missing channels, an incomplete TV guide or even freeze-ups and error messages.
Also, we have launched a new satellite at the beginning of 2017, which has positioned our channels on low and high band frequencies. Unfortunately, the Sd pvr decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
If your decoder has stopped working, it can no longer be repaired. Hence it is important that it is exchanged an Explora decoder at a recommended price.
Please visit our website on www.dstv.com to get more information on Sd pvr trade in options. You can also click on this link http://campaigns.dstv.com/explora/sd-pvr-trade-in/?utm_source=seeded%20search&utm_medium=topic%20page&ut#.
We don’t take your feedback lightly which is highly valuable.
Best regards
Dinah