SG
Shaun G

1 reviews | Active since Aug 2016

08 Aug 2016, 07:35

Putrit Service

<p>ok its been almost two weeks since i was promissed that a refund to my dstv account will be done in 3 days. after multichoice you couldnt update your system and my payment accordingly and still have incompitent staff members that as me my membership number continuesly , another 1 that told me straight up i didnt pay the account im playing and den it was Musa chance to lie to me telling me the refund was processed and its stil not paid to my account. all i wanted is my money back and subscription to be cancelled besides we paying so much for a service provider that recycles old movies and programs. there is nothing interesting or exciting about DSTV n e more and now you have a department that calls you jus to find out why you never paid dem yet the proof of payment was sent to your offices more than 3 times.</p> <p>i jus want my money back please</p>

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 08:58
Official

Dear Shaun Goodman

We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 09:05
Official

Dear Mr Shaun Goodman

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 09:51
Official

Dear Mr S Goodman

Apologies for the delay and for the inconvenienced caused. Upon checking your account we confirm that your refund has been approved for the amount of R351. your payment will reflect in your bank account within the next 48 hours. Should you require any further assistance, feel free to contact us.

Regards

Nesta

Best regards,

SG
Shaun G's update08 Aug 2016, 09:53
Reviewer Update

ok so since this matter was raised to your offices you guys keep telling me about the refund will be done in 2 days or 3 days yet its been 2 weeks since the 1st time i sent you all my details and evereything.

I WANT MY MONEY NOW!!!!!!

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Aug 2016, 08:48
Official

Dear Mr S Goodman

As confirmed below, please find information that your refund was paid into your bank account.

08-08-2016 - OutgoingPayment - Refunds - R350.00

Apologies for the delay and for the inconvenienced caused. Upon checking your account we confirm that your refund has been approved for the amount of R350.00. your payment will reflect in your bank account within the next 48 hours. Should you require any further assistance, feel free to contact us.

Regards

Nesta

Best regards,

SG
Shaun G's update10 Aug 2016, 04:44
Reviewer Update

eventually. thanks