1 reviews | Active since Oct 2015
Putrid service .
3 Months back i have purchased a dstv decoder , gosh i have have endless problems , ranging from purtid customer service *being kept on hold for long periods without being advised why * to my services being suspended although i pay way in advance . i have to call everymonth at least 1 a day to find out why connection was disconnected .. i was given the incorrect client number as well . <br> <br> Multichoice u guys need some serious renovation starting with managment that cannot keep to a promise made to a client , to something simple like debiting the correct amount monthly .<br> <br> I am tired of fighting month after month and waisting money calling in repeated times to have my dilemma sorted . i am going to the papers, i have tried all avenues to no joy.<br> currently my account is still not linked to my correct customer number ...
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have reconciled your account and also changed the method of payment from cash to debit order as per your request.
Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have reconciled your account and also changed the method of payment from cash to debit order as per your request.
Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
