PUT THEM OUT OF BUSINESS

If there was minus starts I would have given it... This is probably my 9th complaint in as many months, After months of *****ing up my billing (as by their own admission they didnt know which package I was on), for which I was promised compensation (Sipho) and then a MASSIVE f-up with my last downgrade (because you cant enquire) and once again being promised a full investigation and compensation(by Amanda), I wanted to downgrade again. and after struggling the Self Service portal for two days, I messaged their team. A RUDE, and I cannot stress how RUDE consultant (who you cant name, as they refuse to give it), told me that you can only downgrade on your billing date (nevermind that they could do it erroneously just a few months prior in the middle of the month. I REFUSE to pay for a month in advance, when I attempted to do the right thing. I said that I would not pay until I spoke to a supervisor , and was promptly told they dont have one! Now I am disconnected.... again.... with no response. This is how DSTV plans to keep their dwindling client base. I have told everyone who has considered a price lock, or the premium package that it is NOT worth the aggravation, as DSTV takes NO ACCOUNTABILITY for the errors, and clearly dont care about retaining clients. Also, just FYI - they still charge you for the days that you are disconnected.