Put on hold forever

Item: DStv (MultiChoice)
Rating: 2
Author: Dick K

Multichoice are unable to send a signal to my decoder for almost a week now. Looks like they have a big IT problem they won't acknowledge. Whenever I call their Call Centre, the agents simply put me on hold forever or promise that someone will come back to me which never happens. I spent a good one hour listening to their music today.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 12:22

Hello ramilayo,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply14 Sept 2015, 12:22

Official

Best regards,

Put on hold forever

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