MH
Mduduzi H
1 reviews | Active since Mar 2015
11 May 2015, 09:29
Put on hold for 15 min
I had a billing query and was assisted by one of Thandeka's reports on the 1thof May 2015 at 9am. The agent could not explain the billing to my satisfaction so I asked her to call her manager or supervisor. I was put on hold for more than 10 min and they never came back to me...... now that is poor service ...
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 May 2015, 15:26Hello LeHlubi,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
DStv (MultiChoice)'s reply12 May 2015, 15:26
Official
Hello LeHlubi,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert