PURPOSEFULL GLITCHES TO REPLACE PVR WITH EXPLORA

In the past 2 months I have had to phone in for muntichoice to correct technical glitches on their side with regards to my DSTV subscription. Last night was the 3rd and last time! Every time you have to spend 15 minutes on hold, just to be asked a bunch questions to verify its you, because we all know ******** love phoning in and reporting DSTV problems on our behalf, and after about 20 minutes you only get to tell the call centre agent, who can barely communicate audibly due to noise in the background or poor English, what your problem is. now last night (and a week ago) my DSTV Premium subscription gets downgraded to a lower one for no reason whatsoever. the agent cannot tell you how. Last week they fixed it. Last night they could not. After speaking to 4 different consultants, over a hour spent on the phone, I was told there is this problem with a group of people. Why am I paying R800 a month if I cannot record, watch my recordings or use my On Demand? After they reset the service last week the shows loaded only as they came on again, so I lost a whole weeks worth of shows. Presumably the same will happen this week as the problem up to now hasn't been sorted. So refund me half.