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xplavaboy X
1 reviews | Active since May 2017
30 Jan 2021, 11:31
Pure Capitalists, No care at all about customer service
These guys care only about money. They do not care and couldn't be bothered to at the least provide customer service.
They just cut off your service without notification, simply because they chasing that reconnection fee.
It's R50, but Imagine millions of people suffer this everymonth and tha means tens of millions in reconnection fee for them, as they smile to the bank.
I remember a time we thought we had refuge in DSTV running away from the Governments boring TV...nxa, capitalists will always be capitalists...
Let's boycott these guys in favor of streaming services
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jan 2021, 11:38Hi Ngqabutho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jan 2021, 11:38
Official
Hi Ngqabutho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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xplavaboy X's updateReviewer Update
03 Feb 2021, 11:10Thank you for coming back to me. I am Sorted.
My Assertions above still remain, i am however replying to be fair and admit that, You did call me back and a wonderful consultant tried her best to represent your Organisation, until the Customer service Manager in me decided to offer suggestions on how this can be resolved, which your organisation, to my shock and surprise accepted my suggestion.
The value of customer care is in listening to your customers, in my case, you did. and i thank you.
Now, please listen to all your other customers. You have more bad reviews than good. Surely that is not an image you want for your company.
My Assertions above still remain, i am however replying to be fair and admit that, You did call me back and a wonderful consultant tried her best to represent your Organisation, until the Customer service Manager in me decided to offer suggestions on how this can be resolved, which your organisation, to my shock and surprise accepted my suggestion.
The value of customer care is in listening to your customers, in my case, you did. and i thank you.
Now, please listen to all your other customers. You have more bad reviews than good. Surely that is not an image you want for your company.
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xplavaboy X's update03 Feb 2021, 11:10
Reviewer Update
Thank you for coming back to me. I am Sorted.
My Assertions above still remain, i am however replying to be fair and admit that, You did call me back and a wonderful consultant tried her best to represent your Organisation, until the Customer service Manager in me decided to offer suggestions on how this can be resolved, which your organisation, to my shock and surprise accepted my suggestion.
The value of customer care is in listening to your customers, in my case, you did. and i thank you.
Now, please listen to all your other customers. You have more bad reviews than good. Surely that is not an image you want for your company.
My Assertions above still remain, i am however replying to be fair and admit that, You did call me back and a wonderful consultant tried her best to represent your Organisation, until the Customer service Manager in me decided to offer suggestions on how this can be resolved, which your organisation, to my shock and surprise accepted my suggestion.
The value of customer care is in listening to your customers, in my case, you did. and i thank you.
Now, please listen to all your other customers. You have more bad reviews than good. Surely that is not an image you want for your company.