Hellopeter
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Sydwell T

1 reviews | Active since May 2014

14 Sept 2023, 18:24

Pure ***

This is beyond incompetence. Ever since the stupid update from Dstv now to Streaming. My dad's account has been blocked and I have over R300 worth of airtime calling and the issue not resolved. I have been calling over since 15 August having his account "escalated." According to your BS policy, it takes three to five working days. No one from Chat online to the call centre can help. The useless online chat from Neo, Sipho (supervisor), Gugulethu, Lerato, Modupi, Naledi, Kallin, Thabiso, and from today's wasted phone call to Unathi, Amanda, Andiswa and others whom I have forgotten. With this level of service it's no wonder that every month Multichoice is losing customers. I will never be a customer, I will keep pushing my dad to cancel this garbage too. Online is meant to be seemless but even your online chat is useless since 05 August.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Sept 2023, 18:31
Official
Hi  Sydwell, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
ST
Sydwell T's update20 Sept 2023, 20:27
Reviewer Update
I received two missed calls on Saturday afternoon, back-to-back. I didn't answer because I was driving. But nothing since this Saturday nor has anyone contacted my dad about this issue and I'm amused because I've seen the share price dropping and articles by JP Morgan downgrade them and despite all that, they neglect their customer service. It's this very reason Multichoice why is bleeding. You have forgotten your customers. Don't bother calling. Keep doing what you're doing and keep losing not only customers but market share too.