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Nyameka D

1 reviews | Active since Dec 2010

05 Feb 2018, 08:23

Punished for downgrading 3 decoders from premium to easyview and access

So now Access plus extra view plus easyview is: 281.79+72.57 = R354.36. What about the email below? I paid R420 on your instruction. I will pay no more but my services will be reactivated. The arrears still need to be explained as well as the R354.36. Previous statements reflect an amount of about R190 for the same services. What changed? "We confirm that your account was in arrears with an amount of R137.92. Kindly note that the R420.00 is calculated as follows:

R137.92 Arrears amount 281.79 for your active services with Insurance on three Decoders until 28 February 2018 . Your account is currently up to date.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Feb 2018, 09:18
Official

Dear Nyameka

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

ND
Nyameka D's update05 Feb 2018, 13:43
Reviewer Update
Good day Thank you for the statement that shows we consistently overpay yet we find our services inactive at the beginning of each month. We want interest on all these overpayments and credit for the two days the services were inactive because of a R72.57 that was proved to be non-existent by yourselves.
ND
Nyameka D's update06 Feb 2018, 17:48
Reviewer Update
Unfortunately the error codes E18 and E32 get cleared for 30 minutes on the dual view decoder ********** 504. Therefore there is still no viewing even though on your side the services are active. This has been the case since 03/02/2018 which really is punishment for dowgrading. The statement emailed to me reflect a credit of +/-R75 same as the one of +/-R820.