Provide the service that I am duly paying for

I've got a E48-32 error message on my decoder since this morning, called the 1st time and was told that it is because of the bad weather and that I should try and reboot which I did numerous times with no luck. I called gain the 2nd time late afternoon] and to be told the same story. My questions were/are 1. if that is the case, what is Multichoice doing about the issue? - the technicians are still busy looking into it, 2. why was/is there no communication or even a message on IVR [whilst one is placed on hold] that you are aware of the problem and it is being attended to... what is the turn-around time? - there is none, 3. are we going to receive some sort of communication when all is restored - no, because not everyone is affected, No valid answers.. clients expectations are not properly managed yet one has to continuously pay for NO SERVICE.... If I did not pay my subscription, my services would be suspended by now. I need to know when will my services be restored - surely of the problem is being looked into, there should be an estimated TAT unless there was a misrepresentation of information from your side. Do the right thing