JF
Johann F

1 reviews | Active since Oct 2016

04 Oct 2016, 17:21

Proudly SA Pricelock

<p>As per some other posts, you get the proudly SA service which is non existant.</p> <p> </p> <p>I have been a subscriber for more than 7 years and would love to do the pricelock thing for the next 2 years. Entered my details on the website twice. 2 weeks went by and no call. I decided to rather send a SMS then. Week and a half later, NO contact.</p> <p> </p> <p>Today I phone and they can't even find my details on their system!!! I had to give my ID number to the agent a total of 6 times and still no luck. Asked if I can speak to her supervisor, but as expected, he's "on a call"</p> <p> </p> <p>Instead of fixing me to another 2 years of using your product, I'm so annoyed, I think I should rather follow all my friends and family and dump this useless subscription.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 07:05
Official

Dear Johann Foot

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 07:46
Official

Dear Mr WJ Foot

Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to give you a call back directly with your concerns. Should you require any further assistance feel free to contact us.

Regards

Nesta