Protection of customer information

My name is Solomon Thekiso id#***I have been a subscriber for multichoice for about 8 years now and never had any problem with them. Until recently. last month I was debited R952.00 on my account by multichoice, I raised this with the call centre and they told me that there is an added decoder on my account which I never authorised. I was told that a certain Mrs Thekiso called and activated this product. I told them I don't have a Mrs Thekiso. I requested to have those calls sent to me so that I can maybe get to the bottom of this which never happened. My problem is I was promised that an investigation would be done and a campaign for my services not to be interrupted but every second day of the week I get cut off and I have to call again. I was told that a journal has been sent through for the Finance department for approval...yet again my service has been suspended. Yesterday I called again and the voice prompt told me about the amount of R1126.17 that is payable immediately. For the 1st time I was then called back by the team leader by the name of Keotshepile who assisted me with activating it whilst they are still waiting. I'm disappointed with the service!!!