HN
Hanri N
1 reviews | Active since Oct 2015
13 Oct 2015, 16:04
Proof Of Payments
Our DSTV have Been disconnected about 5 - 6 time already since August. When we phoned Multichoice (the first time) to ask why, they gave us the BS!!! story of we didn't pay, after sending the proof of payment through they reconnected, then 2 - 3 weeks they disconnect our service again with the same story of we didn't pay I have sent the prove of payment to 5 different people all saying they will rectify the problem. I am so frustrated at them the amount due is over R2000-00 which I will NOT pay as I have PROOF that I have made payments at every end of the month since JULY 2015 when we moved into our new place.
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DStv (MultiChoice)'s replyOfficial
27 Oct 2015, 07:41Hello HanriN80,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and advised on the payment that has been allocated and also the amount that is still pending. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and advised on the payment that has been allocated and also the amount that is still pending. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply27 Oct 2015, 07:41
Official
Hello HanriN80,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and advised on the payment that has been allocated and also the amount that is still pending. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and advised on the payment that has been allocated and also the amount that is still pending. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile