Proof of payment

I am frustrated with the service l have been receiving from multichoice. On the 27/07/2015 l made payment of R350 at an ABSA atm followed by another payment of R100 on the 28/07/2015 after being told that l owe R490.81 to my surprise,l am only a compact subcriber but why am l charged almost double. I took this issue to their attention and received a case number but still to date,l can't view channels. I was ignored almost 3 days on twitter,l called & was made to hold for almost 30mins until my airtime exhausted. I went to the nearest multichoice office(almost 100km/h) at my expense,a lady sent the head office my payment and informed them to open my acount,but still now l have an E16-4. I don't know what to do anymore,l feel ******,****med & sad...R450 down the drain. And all l am receiving from multichoice is to send them proof of payment..after that nothing!!! <br> <br> Multichoice l am dissapointed,u honestly don't care about your customers.