1 reviews | Active since Oct 2015
proof of payment
Good day.<br> ive got this problem with multichoice a long time now and they seem un able to sort it out. My account was paid every month and it was dis connected. i had to pay a double payment for a certain month (which was paid) before they could reconnect me. They asked for proof of payment from July 2015 and i send through my bank statements! Now bank statements is not enough proof of all my payments and they want slips, which is faded you cant even see a word. I was dis connected due to non payment but why must i pay all the time and my double payment is just gone? They say im in arrears but my bank statements proof that my account was paid every month but yet they cant sort out my account? Where and who can help me cause this is getting ridiculous! Clearly they dont know how to do their work!
It is with regret that we learn of the frustration and of the inconvenience you have experienced with your account. Our intention is to always provide best customer service at all times.
We are committed to resolve your query. Indeed a bank statement only is not sufficient proof as it contains very limited information, Ideally a valid slip or receipt showing the amount, date and reference given would suffice as a proper proof of payment.
However, we have referred your query to our finance department for further assistance. We will provide feedback as soon as more information becomes available.
Should you require any further assistance, please don't hesitate to contact us using our touch points below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of the frustration and of the inconvenience you have experienced with your account. Our intention is to always provide best customer service at all times.
We are committed to resolve your query. Indeed a bank statement only is not sufficient proof as it contains very limited information, Ideally a valid slip or receipt showing the amount, date and reference given would suffice as a proper proof of payment.
However, we have referred your query to our finance department for further assistance. We will provide feedback as soon as more information becomes available.
Should you require any further assistance, please don't hesitate to contact us using our touch points below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna