Proof of payment - ***

My Holiday home DSTV decoder package was changed to a prepaid package. They informed me to pay an amount of R932.00 on the 16th of October which I did with reference number ***2. I phone the call centre on the 20th to confirm if my account is credited with the amount Lebohang Debeila ask me to send the proof of payment to her as the amount was not showing on my account. I phone again on the 27th Cassandra Maika ask again for the proof of payment which was mailed to her. 3rd November Pheello Ramonti ask once again for the Proof of payment and the 12th November Jessica Ramasenya ask again for the proof of payment and still my account is not credited. How many times do I need to send the consultants the proof of payment before someone will do their job. My service is now disconnected, people renting my flat for December I will be the one with the red face.